ApexCX
Nov 17 7 mins, 10 secs read

Evolution of Contact Center Scripts: Live Real Time Guidance, Conversational AI, Agent Assist…

AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...

ApexCX
Nov 11 6 mins, 9 secs read

Customer Success Defined – 6 Areas of Customer Success Planning

Customer success results from planning and dedicated team collaboration of one company's customer care, customers servic...