ApexCX
Nov 27 4 mins, 59 secs read

System Implementation for Contact Centers: Eight Keys to Success

System implementation at contact centers needs careful planning, due diligence, RFP, vendors, project team, manager, &am...

ApexCX
Nov 18 3 mins, 5 secs read

Case Study: Contact Center Streamlining Phone Numbers Saved Tens of Thousands of Dollars

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a Pharmaceutical firm with their call center streamlini...