Nov 26 4 mins, 17 secs read

Contact Center Staff Retention: Get Ahead of Trouble by Pinpointing Frontline Concerns

Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management)...

Nov 13 7 mins, 12 secs read

Cost of Attrition Calculation and Factors for Contact Center Workforce

Cost of attrition for contact center workforce is calculated and weighed with factors such as recruiting and hiring, tra...