Contact us
About 20-30% contact center agents will be replaced by GenAI in CX by 2026. Be proactive to lead customer experience services, per Jerry Briggs, ApexCX.
ApexCX
Nov 20 3 mins, 35 secs read

GenAI in CX – Trend and Proaction

GenAI in CX can lead to 20-30% reduction of contact center jobs by 2026. It's best to be proactive than reactive to GenA...

Read More
Human-to-human experience design, CcaaS (contact center as a service), GenAI (generative AI) need to develop in lockstep for PERSONALIZED customer experience.
ApexCX
Feb 10 6 mins, 9 secs read

CCaaS, AI, and the Next Level of Customer Experience for Contact Centers

CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher ...

Read More

Search

  • Categories