Employee motivation and incentives for improving contact center customer experience: intrinsic and extrinsic motivation,...
Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management)...
Best practices or better practices for contact centers: it is a journey of constantly improving customer experience &...
Human centered, holistic customer experience design improves a government contact center's operations as well as stakeho...
AI, chatbots, voice bots, RPA, digital transformation, cloud, omni channel, real time analytics... are the contact cente...
Among 7 reasons for using a contact center consultant for site selection for a new contact center are experience, knowle...
One of ApexCX's predecessors, Taylor Reach Group ("TRG") assisted a Major bank to review its Interaction/Contact Center ...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), made important changes to a B2B’s contact center processes, ...
