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ApexCX discusses design and implementation of AI customer experience (AI CX), and prediction of the future of AI in customer experience support services.
ApexCX
Jul 23 7 mins, 35 secs read

AI CX – Transform Contact Center and Customer Experience (Pt. 2 of 2)

Pt 2: Design and implementation of AI customer experience - AI CX, prediction of the future of AI in CX support services...

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ApexCX
Nov 19 1 min, 40 secs read

Case Study: CX Assessment and Redesign Saved $5 Million Dollars for a Bank

One of ApexCX's predecessors, Taylor Reach Group ("TRG") assisted a Major bank to review its Interaction/Contact Center ...

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ApexCX
Nov 17 1 min, 28 secs read

Case Study: Contact Center Assessment & Site Selection Saves $50 MM

One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 milli...

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