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AI voice and IVR has the potential to take customer experience to a higher level of customization and personalization, says Jerry Briggs, ApexCX, leader in CX.
ApexCX
Mar 15 5 mins, 18 secs read

Evolving IVR and AI Voice Assistance to Prioritize Customer Experience

IVR technology has evolved over the last four decades into today's AI Voice Assistance or Enhanced IVR Design, hopefully...

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ApexCX
Nov 17 1 min, 28 secs read

Case Study: Contact Center Assessment & Site Selection Saves $50 MM

One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 milli...

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