best practices Archives - ApexCX, customer experience support services

ApexCX

Nov 27 10 mins, 3 secs read

CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Business Analytics

CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Bus...

ApexCX

Nov 17 7 mins, 10 secs read

AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...