ApexCX
Dec 06 2 mins, 56 secs read

Best-In-Class WFM Increases Both ESAT & CSAT

Best-In-Class WFM (workforce management) design & implementation increase both ESAT (employee satisfaction) and CSAT...

ApexCX
Oct 20 0 mins, 44 secs read

BPO Partners Offer Capability, Flexibility, Scalability, and Savings, the True “Value” of Outsourcing

BPO partners offer capability, flexibility, scalability, and savings. We believe that savings is an outcome of outsourci...

ApexCX
May 12 7 mins, 10 secs read

BPO WFH and Hybrid Work Models & Adjustment for Contact Center Office Space Real Estate

Office space real estate needs to be adjusted due to work from home (WFH) and hybrid work model, and the changed needs b...