Jerry Briggs
ApexCX · Leadership

Jerry Briggs

Chief Executive Officer

Jerry Briggs, who acquired ApexCX in May, 2023, brings three decades of experience in large enterprise operations and growth.

Business Development Mergers and Acquisitions Market Growth Process Improvement Technology Leadership Human-Centered Design Customer Experience Business Process Outsourcing (BPO) Contact Center Consulting Managed Services
Background

Jerry Briggs, who acquired ApexCX in May, 2023, brings three decades of experience in large enterprise operations and growth.

As Executive Vice President for CACI International’s Business and IT Solutions Sector. He was responsible for the successful growth and delivery of this $2.5B per annum sector. Earlier, Jerry led CACI’s Enterprise IT business group, with P&L responsibility for $900M per annum. He grew EIT well above market growth rates each year.

Before CACI, Jerry was a senior leader at Accenture holding several leadership positions over his 30-year tenure. Most notably, Jerry led Accenture’s federal government business group – including defense, civilian and the IC – growing it to over $1.1B per annum. He grew the federal business through organic growth coupled with strategic acquisitions.

Jerry is recognized for above-market growth, driving operational effectiveness, and developing the next generation of business leaders. He is passionate about obtaining the best from his teams by setting clear expectations and teaching those who are capable and willing to achieve more.

As the owner and Chief Executive Officer of ApexCX, Jerry aims to continue quality customer services while accelerating company growth with vision, technology, and human-centric leadership and philosophy.

He sat on the DC advisory board of Back on My Feet, a charity built upon running as a way to encourage the homeless to reintegrate with society. He also sat on the Executive Committee of the Professional Services Council, an association of federal contractors.

As father to six children, ranging in age from 27 to 3 years old, Jerry finds parenting even more challenging, humbling, and satisfying.

Jerry is an avid skier and runner, having run several marathons.

Published work

Articles by Jerry Briggs

ApexCX Apr 15 · 5 min read

Develop Human to Human Conversation Intelligence to Improve Customer Experience

Improving human-to-human conversation intelligence between contact center agents and customers will improve customer experience, as well as the AI model

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ApexCX Mar 15 · 6 min read

Evolving IVR and AI Voice Assistance to Prioritize Customer Experience

IVR technology has evolved over the last four decades into today's AI Voice Assistance or Enhanced IVR Design, hopefully to

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ApexCX Feb 10 · 7 min read

CCaaS, AI, and the Next Level of Customer Experience for Contact Centers

CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher level

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ApexCX Jan 18 · 6 min read

Relationship Intelligence in Both Human-to-Human Customer Experience and AI Machine Learning

Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to improve customer experience and employee

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ApexCX Dec 05 · 8 min read

Customer Experience Touchpoints with AI and Human Touch

As AI replaces call center agents at all customer experience touchpoints, AI frees up CX workforce for customer loyalty and

Read More
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