Jerry Briggs
ApexCX · Leadership

Jerry Briggs

Chief Executive Officer

Jerry Briggs, who acquired ApexCX in May, 2023, brings three decades of experience in large enterprise operations and growth.

Business Development Mergers and Acquisitions Market Growth Process Improvement Technology Leadership Human-Centered Design Customer Experience Business Process Outsourcing (BPO) Contact Center Consulting Managed Services
Background

Jerry Briggs, who acquired ApexCX in May, 2023, brings three decades of experience in large enterprise operations and growth.

As Executive Vice President for CACI International’s Business and IT Solutions Sector. He was responsible for the successful growth and delivery of this $2.5B per annum sector. Earlier, Jerry led CACI’s Enterprise IT business group, with P&L responsibility for $900M per annum. He grew EIT well above market growth rates each year.

Before CACI, Jerry was a senior leader at Accenture holding several leadership positions over his 30-year tenure. Most notably, Jerry led Accenture’s federal government business group – including defense, civilian and the IC – growing it to over $1.1B per annum. He grew the federal business through organic growth coupled with strategic acquisitions.

Jerry is recognized for above-market growth, driving operational effectiveness, and developing the next generation of business leaders. He is passionate about obtaining the best from his teams by setting clear expectations and teaching those who are capable and willing to achieve more.

As the owner and Chief Executive Officer of ApexCX, Jerry aims to continue quality customer services while accelerating company growth with vision, technology, and human-centric leadership and philosophy.

He sat on the DC advisory board of Back on My Feet, a charity built upon running as a way to encourage the homeless to reintegrate with society. He also sat on the Executive Committee of the Professional Services Council, an association of federal contractors.

As father to six children, ranging in age from 27 to 3 years old, Jerry finds parenting even more challenging, humbling, and satisfying.

Jerry is an avid skier and runner, having run several marathons.

Published work

Articles by Jerry Briggs

ApexCX Jun 25 · 3 min read

A Comeback Story: How One Retail Brand Recovered $35 Million in Revenue

by Jerry Briggs, CEO Imagine a leading North American retail brand, operating across numerous locations, facing a period of significant change. A series of…

Read More
ApexCX Sep 25 · 6 min read

Customer Experience Personalization with AI and Behavioral Psychology for Contact Centers (Pt. 2 of 2)

CX personalization with AI and behavioral psychology in contact centers can bring technology, marketing, sales, customer support, and even AI model improvement all together.…

Read More
ApexCX Aug 16 · 6 min read

Consumer Psychology, AI, and Personalized Customer Experience by Contact Centers (pt 1 of 2)

Consumer psychology, as a quantitative tool, combined with qualitative AI data can help us understand customer behaviors and decision making

Read More
ApexCX Jul 23 · 8 min read

AI CX – Transform Contact Center and Customer Experience (Pt. 2 of 2)

Pt 2: Design and implementation of AI customer experience - AI CX, prediction of the future of AI in CX

Read More
ApexCX Jun 18 · 6 min read

Using CX AI to Transform Contact Center and Customer Experience (Pt. 1 of 2)

Assessment for adopting human-centered CX AI for customer-driven opportunities includes data, foundational capabilities, use cases, generic or domain-specific AI models,

Read More
ApexCX May 18 · 5 min read

Active Listening Skills for Leaders and Contact Center Agents

Active listening skills can improve contact center leadership internal communication with employees and external customer experience. What is active listening

Read More
Talk to an expert

Put Jerry's experience to work on your CX.

Book a 30-minute call with a senior expert. We will walk through your operation, point to where the friction hides, and tell you plainly what is worth fixing first.

(855) 252-2223

Or email info@apexcx.com. We reply within one business day.

Request a discovery call

Four fields. A senior expert reads every submission.

This field is for validation purposes and should be left unchanged.
Phone
Optional
What should improve first?

Our conversation stays confidential.