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Relationship intelligence improves customer experience in human interactions and AI data re relationship network, per ApexCX, a leader in contact center support
ApexCX
Jan 18 5 mins, 54 secs read

Relationship Intelligence in Both Human-to-Human Customer Experience and AI Machine Learning

Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to...

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AI is replacing call center agents at all customer experience touchpoints, freeing up humans for CX, customer loyalty & bonding by human agents, per ApexCX.com
ApexCX
Dec 05 7 mins, 36 secs read

Customer Experience Touchpoints with AI and Human Touch

As AI replaces call center agents at all customer experience touchpoints, AI frees up CX workforce for customer loyalty ...

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