True Leaders Are Not Just Bosses: How To Train Contact Center Leaders and Supervisors
How to train contact center leaders and supervisors, not just bosses? What are the pitfalls and winning recipes for new
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Tag: WFM
Employee Empowerment is trusting with your most valuable asset – customers
Employee empowerment is to trust the frontline call center agents with decision making for refunds and other matters, since agents
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Case Study: CX Assessment and Redesign Saved $5 Million Dollars for a Bank
One of ApexCX's predecessors, Taylor Reach Group ("TRG") assisted a Major bank to review its Interaction/Contact Center processes and identified
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Case Study: Workforce Efficiency for a Technology BPO Saved Millions
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), designed a New Operational Model that achieved greater workforce efficiency for a
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Case Study: Knowledge Source Management, Approaches, Practices, and Processes
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), developed knowledge source management, approaches, practices, and processes for a nonprofit organization.
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Case Study: New Operating Model and Strategic Plan with an Interim Management Solution
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by harnessing contact center expertise, allowed a client to develop new operating
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