A Comeback Story: How One Retail Brand Recovered $35 Million in Revenue
by Jerry Briggs, CEO Imagine a leading North American retail brand, operating across numerous locations, facing a period of significant change. A series of…
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Category: CX Managed Services
How AI Employee Experience (AI EX) Impacts Customer Experience (AI CX) and Brand Experience
AI EX (exployee experience) paves the way for AI CX (customer experience), and both lead to brand experience of a product or service. In…
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AI CX – Transform Contact Center and Customer Experience (Pt. 2 of 2)
Pt 2: Design and implementation of AI customer experience - AI CX, prediction of the future of AI in CX
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Active Listening Skills for Leaders and Contact Center Agents
Active listening skills can improve contact center leadership internal communication with employees and external customer experience. What is active listening
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Evolving IVR and AI Voice Assistance to Prioritize Customer Experience
IVR technology has evolved over the last four decades into today's AI Voice Assistance or Enhanced IVR Design, hopefully to
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CCaaS, AI, and the Next Level of Customer Experience for Contact Centers
CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher level
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