Tag: scripting

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ApexCX Nov 18 · 3 min read

Case Study: From B2B Call Center to B2C e-Commerce Contact Center in 60 days

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Contact Center

ApexCX Nov 18 · 1 min read

Case Study: Minimizing Returns and Cancellations, through improved scripting and product positioning

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a direct-to-consumer ("DTC") Organization to maximize revenues while minimizing product returns

ApexCX Nov 17 · 5 min read

Top Industry Secrets for Successful Contact Center Scripting

Contact center scripts should sound unscripted. Always improve scripting with agents' feedback, recorded calls, and testing for better solutions and

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