Tag: human centric

All BPO Contact Centers CX AI & CX Technology CX Analytics CX Assessment CX Consulting CX Design CX Implementation CX Leadership CX Managed Services CX Workforce

ApexCX Nov 22 · 10 min read

Team Strategies for a High-Performance Contact Center

To grow a high performance customer experience contact center or team, leadership strategies for team building, teamwork, & trust are

ApexCX Nov 22 · 5 min read

Call on Hold Doesn’t Have to be Painful

By Peg Ayers When my father passed away, I spent hours in queue, waiting for help from a variety of

ApexCX Nov 17 · 2 min read

Case Study: Break even in 3-Months for a Contact Center Training Program Redesign CSAT & VoC

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear company, and hit

ApexCX Nov 17 · 8 min read

Contact Center Employee Attrition, Recruiting, and Training Costs

Contact Center attrition, recruiting & training can cost $2.25 million for onboarding 70 new agents. Improve employee retention saves costs.

ApexCX Nov 17 · 5 min read

How to Supervise and Bond with Call Center Employees

How to supervise and bond with call center employees: appreciate, listen to, train, develop, and hold accountable both supervisors and

ApexCX Nov 16 · 7 min read

Hybrid Work Environment and Workforce Management (WFM) for Contact Centers

Hybrid work environment, in office, work from home, and remote work model require contact centers to create new workforce management

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