Tag: employee retention

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ApexCX Nov 17 · 5 min read

How to Supervise and Bond with Call Center Employees

How to supervise and bond with call center employees: appreciate, listen to, train, develop, and hold accountable both supervisors and

ApexCX Nov 16 · 7 min read

Hybrid Work Environment and Workforce Management (WFM) for Contact Centers

Hybrid work environment, in office, work from home, and remote work model require contact centers to create new workforce management

ApexCX Nov 16 · 4 min read

Hybrid Work Model May Signal the Need for New Compensation Plans at Many US Contact Centers

Hybrid work model, remote work, WFH require changes in compensation plans in contact centers or call centers in the US

ApexCX Nov 15 · 7 min read

After a Contact Center Consultant Leaves, How to Maintain Longterm Success

A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to implement transformation, a call

ApexCX Nov 15 · 4 min read

Employee Appreciation: Express Gratitude Around Holidays

There are many ways to show employee appreciation to the workforce in customer experience support services, contact center agents, and

ApexCX Nov 15 · 5 min read

Employee Communication: It’s Not About You

In employee communication, supervisors address employee behaviors for improvement and both parties assume the best intention from the other. By

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