Tag: employee attrition

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ApexCX Nov 26 · 4 min read

Handling High Employee Turnover in Contact Centers

With recruitment improvement, training programs, agent feedback, and workplace satisfaction measures, contact centers can reduce employee turnover, increase staff retention,

ApexCX Nov 26 · 5 min read

Contact Center Staff Retention: Get Ahead of Trouble by Pinpointing Frontline Concerns

Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management) at contact centers. By Peg

ApexCX Nov 22 · 5 min read

Call on Hold Doesn’t Have to be Painful

By Peg Ayers When my father passed away, I spent hours in queue, waiting for help from a variety of

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