Tag: CX

All BPO Contact Centers CX AI & CX Technology CX Analytics CX Assessment CX Consulting CX Design CX Implementation CX Leadership CX Managed Services CX Workforce

ApexCX Mar 15 · 6 min read

Evolving IVR and AI Voice Assistance to Prioritize Customer Experience

IVR technology has evolved over the last four decades into today's AI Voice Assistance or Enhanced IVR Design, hopefully to

ApexCX Jan 18 · 6 min read

Relationship Intelligence in Both Human-to-Human Customer Experience and AI Machine Learning

Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to improve customer experience and employee

ApexCX Nov 27 · 3 min read

Contact Center Improvement: 15 Ideas for People, Technology, Process, Methods.

Contact center improvement is an ongoing journey involving all levels. Here are 15 ideas for people, technology, process, and methodology.

ApexCX Nov 27 · 9 min read

Reducing Customer Churn with Contact Center CX Improvement

CX improvement at call centers with mapping customer journey touch points & root cause analysis results in reduction in customer

ApexCX Nov 19 · 2 min read

Employee Empowerment is trusting with your most valuable asset – customers

Employee empowerment is to trust the frontline call center agents with decision making for refunds and other matters, since agents

ApexCX Nov 11 · 4 min read

Call Centers are Where Customers Connect with Those Who Care – Great Call Center OR Great Call?

Customers connect with agents who care at a contact center. Customers want to feel less lonely in handling issues, and

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