Case Study: Transforming Retail eCommerce Call Center from Cost Center to Profit Center
One of ApexCX's predecessors, Taylor Reach Group ("TRG") improved service quality, reduced cost, and created a profit center for an
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Tag: customer services
Case Study: WFM Lowered Agent Turnover Rate by 33%, Saving Millions for a Leading BPO
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by uncovering key causes for employee turnover rate, identified opportunities for a
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Case Study: New Operating Model and Strategic Plan with an Interim Management Solution
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by harnessing contact center expertise, allowed a client to develop new operating
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Case Studay: Utility Contact Center Insourcing
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the ground
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Case Study: From B2B Call Center to B2C e-Commerce Contact Center in 60 days
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Contact Center
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Case Study: Minimizing Returns and Cancellations, through improved scripting and product positioning
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a direct-to-consumer ("DTC") Organization to maximize revenues while minimizing product returns
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