Case Study: CX Assessment and Redesign Saved $5 Million Dollars for a Bank
One of ApexCX's predecessors, Taylor Reach Group ("TRG") assisted a Major bank to review its Interaction/Contact Center processes and identified
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Tag: customer satisfaction
Case Study: Transforming Retail eCommerce Call Center from Cost Center to Profit Center
One of ApexCX's predecessors, Taylor Reach Group ("TRG") improved service quality, reduced cost, and created a profit center for an
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Case Study: Knowledge Source Management, Approaches, Practices, and Processes
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), developed knowledge source management, approaches, practices, and processes for a nonprofit organization.
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Case Study: New Operating Model and Strategic Plan with an Interim Management Solution
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by harnessing contact center expertise, allowed a client to develop new operating
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Case Study: Minimizing Returns and Cancellations, through improved scripting and product positioning
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a direct-to-consumer ("DTC") Organization to maximize revenues while minimizing product returns
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Case Study: Break even in 3-Months for a Contact Center Training Program Redesign CSAT & VoC
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear company, and hit
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