Tag: customer feedback

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ApexCX Nov 27 · 3 min read

Contact Center Improvement: 15 Ideas for People, Technology, Process, Methods.

Contact center improvement is an ongoing journey involving all levels. Here are 15 ideas for people, technology, process, and methodology.

ApexCX Nov 27 · 4 min read

How to make your customer experience measurement actionable?

Measure customer experience, then make it actionable as a team effort among CX leadership, front-line staff, suppliers and customers. By

ApexCX Nov 26 · 4 min read

CSAT (Customer Satisfaction), Customer Retention As Internal Metrics of Quality Assurance for Contact Centers

CSAT (Customer Satisfaction) and customer retention are the best internal metrics of quality assurance for contact centers, not for punishing

ApexCX Nov 24 · 3 min read

Internal Quality Assurance (QA) Should be Based on External Customer Satisfaction (CSAT)

Call center internal quality assurance is based on external customer satisfaction (CSAT), not what QA team thinks what customers want.

ApexCX Nov 22 · 6 min read

Improving CX on a Budget with Customer Feedback

Improving customer experience can be done with customer feedback, by listening to customers, talking to customers, asking & surveying them.

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