Tag: customer complaints

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ApexCX Nov 27 · 9 min read

Reducing Customer Churn with Contact Center CX Improvement

CX improvement at call centers with mapping customer journey touch points & root cause analysis results in reduction in customer

ApexCX Nov 27 · 4 min read

How to make your customer experience measurement actionable?

Measure customer experience, then make it actionable as a team effort among CX leadership, front-line staff, suppliers and customers. By

ApexCX Nov 25 · 4 min read

A Difficult Customer was a Frustrated Customer Not Receiving Deserved Services

What was perceived by contact center agents as a difficult customer was actually a frustrated customer not receiving deserved Services.

ApexCX Nov 22 · 6 min read

Improving CX on a Budget with Customer Feedback

Improving customer experience can be done with customer feedback, by listening to customers, talking to customers, asking & surveying them.

ApexCX Nov 18 · 4 min read

Case Study: Contact Center Streamlining Phone Numbers Saved Tens of Thousands of Dollars

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a Pharmaceutical firm with their call center streamlining, to track, identify,

ApexCX Nov 16 · 6 min read

Customer Complaints Handling: a Personal Touch Builds Customer Relations

Customer complaints handling: adding a personal touch builds bonds between the consumer and the brand, creates customer relations after sale.

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