Work from home & in-office rotation: process, procedures, protocols
Develop processes, procedures, protocols for work from home agents' hiring, coaching, training, company culture engagement, with AI, automation, & technology.
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Tag: contact center
Quality Control versus Efficiency? And the winner is …
Quality control based on voice of customers can improve contact centers CX service quality and efficiency -- both are important
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After a Contact Center Consultant Leaves, How to Maintain Longterm Success
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to implement transformation, a call
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Employee Appreciation: Express Gratitude Around Holidays
There are many ways to show employee appreciation to the workforce in customer experience support services, contact center agents, and
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Employee Communication: It’s Not About You
In employee communication, supervisors address employee behaviors for improvement and both parties assume the best intention from the other. By
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Lack of Data Integration Creates Customer Frustration in Multi-channel Contact Centers
Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interactions. Are You Listening
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