Case Study: Contact Center Streamlining Phone Numbers Saved Tens of Thousands of Dollars
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a Pharmaceutical firm with their call center streamlining, to track, identify,
Read More
Tag: contact center
Case Studay: Utility Contact Center Insourcing
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the ground
Read More
Case Study: From B2B Call Center to B2C e-Commerce Contact Center in 60 days
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Contact Center
Read More
Case Study: Minimizing Returns and Cancellations, through improved scripting and product positioning
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a direct-to-consumer ("DTC") Organization to maximize revenues while minimizing product returns
Read More
Case Study: Contact Center Assessment & Site Selection Saves $50 MM
One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 million dollars in operational savings
Read More
Case Study: Break even in 3-Months for a Contact Center Training Program Redesign CSAT & VoC
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear company, and hit
Read More
Talk to an expert
Read enough? Get answers about your operation.
Book a 30-minute call with a senior expert. We will walk through your operation, point to where the friction hides, and tell you plainly what is worth fixing first.
(855) 252-2223
Or email info@apexcx.com. We reply within one business day.
Request a discovery call
Four fields. A senior expert reads every submission.
Our conversation stays confidential.