Contact Center CX Technology 2019 and Beyond
AI, chatbots, voice bots, RPA, digital transformation, cloud, omni channel, real time analytics... are the contact center CX technology 2019
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Tag: contact center design
7 Reasons You Need a Site Selection Consultant when Looking for a New Contact Center Site
Among 7 reasons for using a contact center consultant for site selection for a new contact center are experience, knowledge,
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Case Study: CX Assessment and Redesign Saved $5 Million Dollars for a Bank
One of ApexCX's predecessors, Taylor Reach Group ("TRG") assisted a Major bank to review its Interaction/Contact Center processes and identified
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Case Study: Establishing a B2B Contact Center in 20 Days, from Assessment, Design to Implementation
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), made important changes to a B2B’s contact center processes, which had a
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Case Study: WFM Lowered Agent Turnover Rate by 33%, Saving Millions for a Leading BPO
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by uncovering key causes for employee turnover rate, identified opportunities for a
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Case Study: New Operating Model and Strategic Plan with an Interim Management Solution
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by harnessing contact center expertise, allowed a client to develop new operating
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