Tag: consultant

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ApexCX Nov 27 · 5 min read

System Implementation for Contact Centers: Eight Keys to Success

System implementation at contact centers needs careful planning, due diligence, RFP, vendors, project team, manager, & plan, front line feedback.

ApexCX Nov 23 · 5 min read

Employee Suggestions and Feedback at Work Place: Are Your Employees Brave?

Employee suggestions should be solicited and encouraged through a system with follow-ups. By Peg Ayers Not everyone wants brave employees

ApexCX Nov 22 · 4 min read

7 Reasons You Need a Site Selection Consultant when Looking for a New Contact Center Site

Among 7 reasons for using a contact center consultant for site selection for a new contact center are experience, knowledge,

ApexCX Nov 15 · 7 min read

After a Contact Center Consultant Leaves, How to Maintain Longterm Success

A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to implement transformation, a call

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