Tag: call volume

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ApexCX Nov 25 · 5 min read

How to prepare for changes in contact center hours of operation

Many factors go into changing contact center hours of operation, such as call volume, demand forecast, agents occupancy, SLA &

ApexCX Nov 19 · 2 min read

Case study: Reduces Contact Center Operating Cost by 50%, Saved $1 MM, Improves Service Levels and Customer Experience

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), Assisted a major publisher to reduce contact center operating cost by almost

ApexCX Nov 18 · 4 min read

Case Study: Contact Center Streamlining Phone Numbers Saved Tens of Thousands of Dollars

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a Pharmaceutical firm with their call center streamlining, to track, identify,

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