Category: CX Implementation

All BPO Contact Centers CX AI & CX Technology CX Analytics CX Assessment CX Consulting CX Design CX Implementation CX Leadership CX Managed Services CX Workforce

ApexCX Nov 22 · 6 min read

Improving CX on a Budget with Customer Feedback

Improving customer experience can be done with customer feedback, by listening to customers, talking to customers, asking & surveying them.

ApexCX Nov 22 · 5 min read

Leadership Soft Skills: Remember Names Can Go a Long Way

People skills, or soft skills are important tools for leadership, one of them is to remember names with visual and

ApexCX Nov 22 · 10 min read

Team Strategies for a High-Performance Contact Center

To grow a high performance customer experience contact center or team, leadership strategies for team building, teamwork, & trust are

ApexCX Nov 22 · 5 min read

Call on Hold Doesn’t Have to be Painful

By Peg Ayers When my father passed away, I spent hours in queue, waiting for help from a variety of

ApexCX Nov 22 · 2 min read

Are You Increasing Customer Churn Due to Neglect at Your Contact Center?

Customer churn rate can be reduced by improving call center FCR performance, the hub of customer experience, and with customer

ApexCX Nov 22 · 5 min read

CX Leadership Development Approaches: prepare, protect, train, reward, and inform.

CX leadership development approaches: prepare, train, appreciate, protect, reward, feedback, spend time & share right information with them. By: Peg Ayers

Talk to an expert

Read enough? Get answers about your operation.

Book a 30-minute call with a senior expert. We will walk through your operation, point to where the friction hides, and tell you plainly what is worth fixing first.

(855) 252-2223

Or email info@apexcx.com. We reply within one business day.

Request a discovery call

Four fields. A senior expert reads every submission.