Case Study: Transforming Retail eCommerce Call Center from Cost Center to Profit Center
One of ApexCX's predecessors, Taylor Reach Group ("TRG") improved service quality, reduced cost, and created a profit center for an
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Category: CX Design
Case Study: Establishing a B2B Contact Center in 20 Days, from Assessment, Design to Implementation
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), made important changes to a B2B’s contact center processes, which had a
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Case study: Reduces Contact Center Operating Cost by 50%, Saved $1 MM, Improves Service Levels and Customer Experience
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), Assisted a major publisher to reduce contact center operating cost by almost
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Case Study: Knowledge Source Management, Approaches, Practices, and Processes
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), developed knowledge source management, approaches, practices, and processes for a nonprofit organization.
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Case Study: New Operating Model and Strategic Plan with an Interim Management Solution
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by harnessing contact center expertise, allowed a client to develop new operating
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Case Studay: Utility Contact Center Insourcing
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the ground
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