Jerry Briggs, CEO of ApexCX customer experience services company, continues contact center design, trouble shooting, health check, assessment & upskilling.

Jerry Briggs, who acquired ApexCX in May, 2023, brings three decades of experience in large enterprise operations and growth.

As Executive Vice President for CACI International’s Business and IT Solutions Sector. He was responsible for the successful growth and delivery of this $2.5B per annum sector. Earlier, Jerry led CACI’s Enterprise IT business group, with P&L responsibility for $900M per annum. He grew EIT well above market growth rates each year.

Before CACI, Jerry was a senior leader at Accenture holding several leadership positions over his 30-year tenure. Most notably, Jerry led Accenture’s federal government business group – including defense, civilian and the IC – growing it to over $1.1B per annum. He grew the federal business through organic growth coupled with strategic acquisitions.

Jerry is recognized for above-market growth, driving operational effectiveness, and developing the next generation of business leaders. He is passionate about obtaining the best from his teams by setting clear expectations and teaching those who are capable and willing to achieve more.

As the owner and Chief Executive Officer of ApexCX, Jerry aims to continue quality customer services while accelerating company growth with vision, technology, and human-centric leadership and philosophy.

He sat on the DC advisory board of Back on My Feet, a charity built upon running as a way to encourage the homeless to reintegrate with society. He also sat on the Executive Committee of the Professional Services Council, an association of federal contractors.

As father to six children, ranging in age from 27 to 3 years old, Jerry finds parenting even more challenging, humbling, and satisfying.

Jerry is an avid skier and runner, having run several marathons.