ApexCX client testimonials and customer feedback.

ApexCX has played an integral role in helping us transform our business this year as we undertook a strategic change to centralize our scheduling, inside sales, and collections functions. We had a very aggressive timeline with numerous moving parts, and the team at ApexCX fully supported us with a high degree of urgency, accuracy, and the dependability needed to achieve our goals. The team has also displayed a high degree of flexibility, with a willingness to make swift adjustments based on things we were learning with our implementation, offering meaningful advice based on their experiences with other organizations. Simply put, we would not have been able to accomplish our goals without their support. I have engaged the ApexCX team numerous times in various capacities over the years, and each time they have delivered as they are doing now once again. I highly recommend.

Our relationship with ApexCX began in 2017 as a BPO consultant. The recommendations the team made from an operational and technological perspective were/are paramount to our growth, realignment, and success. I am proud to continue my relationship with ApexCX today and would highly recommend their services.

Working with the team at ApexCX was seamless, from day one they were part of the team and brought the knowledge and experience that complemented our business. They efficiently and effectively delivered options and recommendations that helped to improve our business model. I would highly recommend adding them to your team to strengthen your business!

I wanted to take a moment to thank ApexCX for partnering with Beautycounter around the activities and tasks associated with acquiring and soon implementing a best of breed telephony platform, knowledgebase and SOP Development. The ApexCX Team is exceptional in their level of professionalism, support and experience and their involvement in our transformation has been most productive and rewarding! We partnered with ApexCX my 3rd day of employment at Beautycounter and formally launched a Telephony Acquisition Project, whereby ApexCX has been critical to the positive changes in our Contact Center. ApexCX's ability to govern all aspects of the project journey is best in class. The benefits of partnering with ApexCX have been exponential. Finally, we recently made the unanimous business decision to partner once again with the stellar ApexCX Team and we've retained them for platform implementation, WFM and Quality Standards portion of our project!

Our Call Center is phenomenal. We used to convert leads at 6-8% and now convert at about 34%. Yes, the amazingly hot market helps bump those numbers up but we would never have achieves that type of success without having revamping the Call Center. Hiring ApexCX was a great decision.

ApexCX treated all staff as equals even though, clearly they had much deeper and broader domain knowledge than we possessed. They taught our staff and shared suggestions and best practices freely. This not only helped the project to succeed but also helped the staff to gain knowledge and be more effective in their roles. ApexCX demonstrated good political acuity in dealing with staff whose future was undetermined and provided us with solid feedback and counsel on these individuals when asked. I would certainly not hesitate to hire ApexCX again.

ApexCX has done a great job of moving a project through to action for us. This was something we were struggling to achieve on our own and with ApexCX's expertise and experience, we have been able to achieve results in only a few weeks. I very much appreciated their disciplined approach to the process – they kept us on track. Their methodology was consistent, logical and supported by data throughout. I would recommend ApexCX without reservation.

ApexCX is a passionate and experienced Contact Center executive; they are an asset in any business relationship. I reported to ApexCX while they were President of Watts Communications. During this time they drove an unprecedented period of growth for the company but always ensured we didn't lose focus on all our clients and exceeded their expectations. ApexCX was a mentor and was my first guide in the world of outsourcing and customer service.

We were very satisfied with ApexCX's work as they helped shape a much more productive and profitable Customer Service Dept. At Aldo.

ApexCX is a rock-solid business professional with a deep knowledge of the Contact Center industry. With honesty, integrity, and excellent interpersonal skills, ApexCX will tell you what you need to hear, rather than what you want to hear. Their exceptional communication abilities allow them to deliver a message without the nonsense, and they are a trusted listener and advisor to colleagues and subordinates alike. They really understand what "partnership" is all about. They are a hands-on leader, who completely understands the requirements, committing and delivering on-time/on-budget projects by rolling up their sleeves and getting the job done. They will do whatever it takes to complete the project and do so with style.

ApexCX understands the complex service requirements needed to support large multi-channel companies and is able to articulate those needs to a range of audiences. Once the needs are defined, ApexCX has the ability to create a roadmap and structure for a given project, communicate the plan effectively, and deliver the desired results within the defined timelines. ApexCX is a creative thinker and has deep industry knowledge that would make them an asset to any company that engages their services.

The first project; we utilized ApexCX to assess our operational processes, procedures, our current infrastructure and provided a detailed scope of potential low hanging fruits and long term goals and initiatives. During our second project; we utilized ApexCX to assess demographics and potential facilities to expand our current operations. They demonstrated that they had numerous contacts within the industry, performed site visits and provided pertinent market data to make an informed decision and business plan.

I have been impressed with ApexCX's experience and knowledge of the industry, which is reflected in the quality of the newsletter they distribute. My colleagues and I find it a useful insight into the field.

ApexCX has brought a professional and tailored approach to our Customer Service Center needs. They have been instrumental in helping with the development and deployment of tools and processes to meet the needs of our rapidly growing business. I highly recommend ApexCX to anyone looking to improve service to their customers while building an efficient service operation.

I worked with the senior partners of ApexCX for more than six years and there is no doubt in my mind that they saved us money, improved our processes and delivered innovation that greatly benefited our business and helped me achieve my departments' goals.

ApexCX is the consummate contact industry professional. Their wisdom and advice are invaluable assets and I recommend them highly

ApexCX consulted with our regional community bank on a Call Center start-up project. They were very professional and knowledgeable about the Call Center industry. Well worth the cost. Would highly recommend!

ApexCX's depth of knowledge greatly enhanced the results. Their recommendations made good business sense, and created a good outcome for the company and the employees. I trusted the research and the deliverable ApexCX provided in a timely manner.

The ApexCX Team is exceptional in their level of professionalism, support and experience and their involvement in our transformation has been most productive and rewarding! ApexCX's ability to govern all aspects of the project journey is best in class. The benefits of partnering with ApexCX have been exponential. We recently made the unanimous business decision to partner once again with the stellar ApexCX Team and we've retained them for platform implementation, WFM and Quality Standards portion of our project!

ApexCX provided ING Direct Canada with consulting services. They were on budget; on time and the work was outstanding. We needed ApexCX to fine-tune the work to our specification and this was completed well within our time lines and the work produced was outstanding. Honesty and integrity, commits and delivers on timelines, excellent interpersonal skills, deep and outstanding knowledge of the Contact Centre industry, a trusted resource, rolls up their sleeves and gets the job done, an excellent communicator, and they really understand the word "partnership."

I have worked with ApexCX and they delivered what they promised, when promised, on budget and delivered the promised improvements. I wouldn't hesitate to recommend ApexCX to any organization who wished to improve the effectiveness and efficiency of their call center operation.

The CX HealthCheck® Assessment from ApexCX is very comprehensive and provides a very good report. We are already started leveraging the findings to improve our Customer Experience

I really enjoy ApexCX's writing style and the info they convey in their articles. Their thoughts on self service and customer service are brilliant. I would highly recommend their articles as they can serve as a good primer to anyone interested in improving their customer service or call center capabilities.

We partnered with ApexCX my third day of employment at Beauty Counter and formally launched a Telephony Acquisition Project, whereby ApexCX has been critical to the positive changes in our Contact Center. Prior to our partnership with ApexCX, our Contact Center was stagnant, had zero product knowledge documented, no process maps recording our work flows and no sense of our standard operating procedures. Today, we have all of the above and successfully selected a stellar platform vendor. The ApexCX team has simplified these processes for us, were incredibly organized which allowed us to continue moving fast!

ApexCX is not only highly experienced and intelligent, but also extremely passionate about the contact center world. Give them any challenge, anytime or anywhere, they will rise up to the occasion! They show tremendous ability to analyze problems and root causes, while formulating the much needed solutions for these problems. For someone with so many years of experience behind them, ApexCX is most humble and responds to feedback positively. I truly enjoyed working with them!

ApexCX really understands the nature of Customer Interaction and every facet of the contact center business. I wouldn't hesitate to recommend ApexCX.

ApexCX provided us with a highly reliable and innovative solution to a very difficult situation. Without ApexCX's assistance we were in jeopardy of losing our largest client.

ApexCX is an innovative, focused, collaborator who has a 'solutions-first' orientation. During my time at Rogers, ApexCX was not just a reliable supplier but a supportive partner, going the 'extra-mile' time after time for us. I would recommend them to anyone seeking strategic solutions for customer based management.

ApexCX's years of Call Center experience has resulted in them becoming one of the premier experts in the field. They have helped countless companies improve their Call Centre and Customer Service processes, and their monthly newsletter provides valuable information and advice for all of those who are lucky enough to subscribe. I would recommend contacting ApexCX if you find that you are having problems providing the service you want in your Call Centre.

ApexCX quickly understood our objective and constraints and made appropriate recommendations given those factors. Their first hand knowledge from both sides of the BPO table proved most valuable and helped us side-step many potential problems

I engaged with ApexCX to provide professional consulting on Call Centre solutions to improve our Client Service Level Nationally across Canada and issue an RFP on our behalf. ApexCX brought extensive industry knowledge to the table and created an RFP that demanded only best practice firms respond. As a result we have now implemented a new solution that has raised the bar in client service.

ApexCX is a detail oriented professional with experience in the effective utilization of Call Centers. ApexCX managed outside products for Metro One, and hunted down and implemented the company's first out-bound calling service. They were able to successfully balance the needs of the customer with the capabilities of the equipment. I would enjoy working with ApexCX again.

ApexCX knows the intricacies of the Contact Center space as well as anyone. Combine extensive experience with 'easy to work with', and it created a great working environment for the educational webinar we developed together. Explains why they have so many industry followers at ApexCX.

ApexCX has supplied us with columns on the business operations of Call Centres for some time. They are thorough, detailed, accurate, informative, well written and of great value to our readers.

ApexCX is a creative strategic thinking with a profound understanding of sales and customer support in general and the Call Center business in particular.

I just spotted #CEM legend @ApexCX – hoping to get a chance to catch up with them

ApexCX provided invaluable assistance in developing a cohesive Management Team and a business strategy to help TCP grow to the next level. Certainly a part of the credit for our 70% revenue increase over last year is due to ApexCX.

ApexCX is a true pleasure to work with. A leader, in every sense of the word. ApexCX has the ability to motivate, guide, and instill confidence – All within a 3-4 minute phone call. You can always depend on ApexCX to give a swift and direct cure to any dilemma you may get stuck in.

ApexCX was retained by Advantex to lead a prototyping effort to outsource the sales cycle of a new business concept. ApexCX worked diligently on this Proof of Concept, proving that business could be sold over the phone; this was an important step forward for Advantex. ApexCX took a complex offering, which worked in person, and broke it down to a workable over-the-phone pitch. ApexCX was a pleasure to work with every step of the way on this POC.

ApexCX's vision, direction and management style was motivational and inspiring as they grew the business. Working along with them on many new and exciting ventures I admired their ability to build strong relationships with customers and suppliers, their strategic and visionary thinking, business savvy, and their supportive nature for their employees.

I had the privilege of working with ApexCX when they led Watts Communications as President and CEO. They provided great leadership and are a forward thinker. They never let anyone forget that there was no greater importance than serving the customer and providing the best customer service.

Ever since we've setup our Call Center, I look to ApexCX's writing and posts to learn more about the industry. Thanks ApexCX.

I worked with ApexCX when they were President of Watts Communications. ApexCX demonstrated an extensive knowledge of the Contact Centre industry which, under their stewardship, was evidenced by the rapid growth of Watts Communications both in Canada and Australia. They are well known in the Contact Centre industry and are respected for their vision and experience.